Contact Sikkim State Lottery
Contact Sikkim State Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.
Reach us
Have a question about your Sikkim State Lottery ticket, result, or account? Our support team is here to help. Reach us through the channels below, we aim to respond to every email within 24 hours on business days.
Contact us
- Email: [email protected]
- In-app chat: Available directly inside your account dashboard
When writing to us by email, please include your registered mobile number, the lottery draw name (for example, Dear Morning or Dear Evening), and your transaction reference number from PhonePe, GPay, or BHIM so our agents can locate your record immediately. Attaching a screenshot of your ticket or payment confirmation reduces back-and-forth and typically cuts resolution time in half compared to submitting without any reference details.
Office hours
Our support availability is as follows:
- Automated in-app chat: 24 hours a day, 7 days a week, instantly handles result queries, ticket status checks, and common account questions at any hour
- Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, available for prize claim guidance, payment disputes, and account verification
Queries submitted outside live-agent hours are automatically logged and assigned to the next available agent. Email responses are sent exclusively during live-agent hours (9:00 AM to 9:00 PM IST). For urgent draw-day questions, such as a pending PhonePe or GPay deduction, the in-app automated chat can confirm transaction status instantly, even at midnight.
Online-only support
Sikkim State Lottery operates entirely online. All support is delivered via email and in-app chat, there is no physical office, walk-in counter, or postal address anywhere in India. Please do not attempt to visit any location on the basis of third-party listings, as those are not affiliated with this platform.
This digital-first model means you get consistent, documented support regardless of your location, whether you are in Gangtok, Kolkata, or anywhere else in India. Every interaction is logged, giving you a clear reference trail for prize-related queries. For the fastest resolution, use in-app chat during live-agent hours (Mon to Sun, 9:00 AM to 9:00 PM IST), or email us with your PhonePe, GPay, or BHIM transaction ID attached.